Meaning
Obstacles within the digital purchase path that discourage a customer from committing to a future delivery represent this commercial barrier. High levels of pre-order checkout friction result in abandoned carts and lost revenue before the product even reaches the market. These barriers include long forms, lack of payment options or unclear delivery timelines.
The measurement of this friction ends when the transaction is authorized and the order is logged in the fulfillment system.
User Experience
Simplifying the steps required to authorize a future payment minimizes the psychological resistance to buying an item that is not yet in stock. Reducing pre-order checkout friction involves providing clear disclosures about the timing of the funds capture and the estimated shipping date. Retailers who offer a one click purchase option see higher success rates for upcoming product launches.
Payment Authorization
Uncertainty regarding when a credit card will be charged creates hesitation during the final stages of the transaction. Addressing pre-order checkout friction requires a transparent policy on whether the merchant uses an immediate capture or a delayed authorization. This clarity prevents the buyer from feeling that the financial commitment is disconnected from the delivery promise.
Conversion Impact
Statistical analysis shows that every additional field in a checkout form decreases the probability of a completed pre-order. Minimizing pre-order checkout friction is essential for brands that rely on early sales data to finalize their production volumes. The total sales commitment from a launch often reflects the efficiency of the checkout process.