Shipper Load and Count

Liability Limitation

Carrier responsibility remains limited to the external condition of the container and the integrity of the security seal. If the seal arrives intact at the destination the transport provider is generally not liable for missing individual boxes. This clause prevents claims for theft that may have occurred before the doors were closed.

Receiving Protocol

Warehouse staff at the destination must verify the seal number before beginning the unloading process. Any discrepancy between the paperwork and the physical seal requires immediate documentation to preserve the right to a claim. Staff then perform a full inventory check to compare the physical arrival against the packing list.

Dispute Resolution

Discrepancies in the piece count lead to a direct negotiation between the buyer and the seller. The carrier is excluded from the financial settlement because they did not witness the original loading. Insurance providers often require photographic evidence of the loading process to cover losses under these specific shipping terms.

Sellers often mitigate this risk by installing high resolution cameras in the loading bay to provide a visual record of the pallet count. This evidence validates that the full order entered the trailer in good condition before the doors were locked and the seal was applied.